Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide your name and order number as proof of purchase.
 
To start a return, login to your account or you can contact us at support@biphasic.shop.

Items sent back to us without first requesting a return will not be accepted. 

Please return items to: Biome Health LLC, 7590 Currency Drive, Orlando, FL 32809

You can always contact us for any return question at support@biphasic.shop.

Please note refund applies to the returned item price less shipping and $15 restocking fee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.