Shipping policy

Shipping Policy

Effective Date: 2 August 2026

Thank you for shopping with BiPhasic Shop.

We are committed to processing your order promptly and providing a reliable shipping experience. This policy explains how we process, dispatch and deliver orders, including important information for our international customers.

 

Order Processing

Orders are typically processed and dispatched on the same business day or the next business day after payment has been received.

Orders placed on weekends or U.S. public holidays will be processed on the next business day.  During periods of exceptionally high order volumes, dispatch may take a little longer. If there is a significant delay, we will contact you.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).


Shipping Origin

All orders are shipped from the United States.


Domestic (United States) Shipping

We endeavour to dispatch all domestic (U.S.) orders promptly.

Most domestic orders are delivered within approximately five (5) business days from the date the order is placed, although delivery times are estimates only and are not guaranteed.


International Shipping

We are pleased to ship to customers in many countries around the world.

If your country is available during checkout, we are generally able to ship to your location.  International deliveries are subject to customs processing, local postal services, import regulations and other factors outside our control.

Most international shipments arrive within approximately 2–6 weeks, although customs processing and local delivery conditions may result in longer delivery times.


Import Duties, Taxes and Fees

International orders may be subject to:

  • import duties
  • customs fees
  • GST, VAT or other local taxes
  • brokerage or customs clearance charges

These charges are determined by your country’s customs authorities and are the responsibility of the customer.  Unless specifically stated during checkout, BiPhasic Shop does not collect or estimate these charges.

If you are unsure what charges may apply, we recommend contacting your local customs authority before placing your order.


Health Product Regulations

Dietary supplements are regulated differently around the world.  It is the customer’s responsibility to ensure that the products ordered may legally be imported into their country.

Product formulations, ingredient approvals, labelling requirements and permitted health claims may vary between jurisdictions.  If you are unsure whether a product can be imported into your country, we recommend checking with your local customs authority before placing an order.


Delivery Estimates

Estimated delivery times are provided by the shipping carrier as a guide only.

Actual delivery times may vary due to factors including:

  • customs clearance
  • local carrier performance
  • weather events
  • public holidays
  • industrial action
  • security inspections
  • government requirements
  • other circumstances outside our reasonable control


Customs Processing

International shipments may be inspected, delayed or held by customs authorities.  Unfortunately, customs processing times and decisions are outside our control and cannot be influenced by BiPhasic Shop.

Customers are responsible for complying with all import requirements applicable in their destination country.


Multiple Shipments

Where necessary, orders may be shipped in more than one parcel depending on product availability, warehouse operations or shipping requirements. If this occurs, separate tracking information will be provided where available.


Temperature During Transit

Our products are manufactured and packaged to withstand normal shipping conditions.

International shipments may be exposed to varying temperatures during transport. Short-term exposure to heat or cold does not necessarily affect product quality.

If your order arrives damaged, please contact Customer Support promptly and include photographs of the package and its contents where possible.


Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

If a parcel is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be re-shipped.


Failed Deliveries

If delivery cannot be completed because:

  • the delivery address was incorrect
  • the parcel was refused
  • the parcel was not collected
  • the carrier was unable to access the address
  • required customs information or payments were not provided

any additional shipping or handling charges incurred may be the responsibility of the customer.


Lost or Damaged Shipments

If your parcel appears to be lost or arrives damaged, please contact our Customer Support team as soon as possible.

We will work with the shipping carrier to investigate and assist wherever possible.

Carrier investigations are conducted in accordance with the carrier’s claims procedures and timeframes.


Customs Refusals and Returned Shipments

If a shipment is:

  • refused by the recipient
  • rejected by customs
  • abandoned during customs clearance
  • returned because import duties or taxes were not paid
  • returned because local import requirements were not met

and is returned to us in saleable condition, we will refund the purchase price of the products less:

  • the original shipping costs
  • return shipping costs
  • customs charges
  • carrier handling fees
  • any other costs incurred in returning the shipment

If a shipment is confiscated, destroyed or permanently retained by customs or another government authority because it does not comply with local import laws or regulations, we are unable to issue a refund.


Circumstances Beyond Our Control

While we make every effort to ensure prompt delivery, we are not responsible for delays resulting from events outside our reasonable control, including:

  • severe weather
  • natural disasters
  • carrier disruptions
  • customs delays
  • industrial action
  • government actions
  • public emergencies
  • war or civil unrest


Shipping Availability

Shipping availability varies depending on destination country, local regulations and carrier services.

The countries available for shipping are displayed during checkout and may change from time to time.

We reserve the right to decline or cancel orders to destinations where reliable delivery cannot reasonably be achieved or where shipment is restricted by law or carrier requirements.

If we are unable to fulfil your order for these reasons after it has been placed, a full refund will be issued.


Need Assistance?

We want your order to arrive safely and as quickly as possible.

If you have any questions before placing your order, or if you experience any shipping issues after dispatch, please contact our Customer Support team.

We’ll do everything reasonably possible to help resolve shipping issues and work with the carrier where appropriate.